| FREQUENTLY ASKED QUESTIONS |
| Q/ How do I place an order on-line? Q/ How long does it take? Q/ How do I order a clip-on? Q/ Can they be made to my prescription? Q/ Money Back Guarantee? Q/ How much will it cost? A/ Ordering your new spectacles or clip-on's couldn't be easier. Use the Home page to select the appropriate eye condition and learn about the filters and view the eyewear styles – then click on ‘I’m ready to order’ and here you enter the secure online shop and, 1. Select your currency. 2. Select the eye condition to display the filters that apply to you. 3. Select the filter you require 4. Select whether you require a distance, reading or no prescription at all 5. Confirm which eyewear style you require 6. Complete your details and checkout You will receive an email confirming your order. If you are having prescription glasses made up, follow the instructions provided in the 'Can they be made to my prescription' section. Close Window A/ Please allow up to 10 days, or 14 days if they are made to your prescription. Close Window A/ Various shapes and sizes available for use over your own prescription glasses. To ensure correct fit, draw around your glasses by placing them face down on paper. Using a black pen trace around the edge. Post or Fax, along with a copy of the email we send you once your on-line order is acknowledged Click above on ‘Contact us' for our post or fax details. A/ If you would like prescription glasses either for distance, reading, bifocals or varifocals, simply follow the following procedure: • Complete the order online • Email, fax or post a copy of your latest prescription (this should be no more than 2 years old) along with a copy of the confirmation email you receive once your on-line order is acknowledged • If you are using your own frame, enclose this along with the prescription • If you are using one of our frame styles, we will send the empty frame, along with a dispensing form for you to take to a qualified Dispensing Optician or Optometrist • This way if the frame is not suitable for you it can be exchanged• Then return the frame and form to us in the box you received it in • When they are ready, we send the completed spectacles to the optician who will fit them to you All spectacles are made to meet quality controls set out by BSI. United Kingdom Telephone: 0208 933 7914 Fax: 0870 762 1389 USA Telephone: 00 44 208 933 7914 Fax: 800 281 9614 Europe and the world Telephone: 00 44 208 933 7914 Fax: 00 44 870 762 1389 Postal Address: MediView 20 Longcrofte Road Edgware HA8 6RR United Kingdom Close Window A/ In the unlikely event that you are not entirely satisfied with your purchase we offer the following guarantee within 28 days of original despatch: • For non-prescription orders either a refund (less a 10% handling fee) or free exchange for an alternative frame or filter All returns for refund or exchange must be in perfect condition using an insured mail service – postage paid. No responsibility can be taken for lost or damaged goods returned to MediView. All MediView products are guaranteed for one year from the date of despatch against manufacturing faults Close Window A/ To check the cost, it is best to click on ‘Shop Online' and proceed to select the filter, frame or clip-on, prescription or non-prescription options to arrive at a total cost for your particular selection. The eyewear style prices are listed next to their photos, the filter costs £35 and if you need them made to your prescription, the option of distance or reading prescription lenses adds £49, or £69 for bifocals or varifocals. Close Window
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